Shipment
If your order is placed before 13.00 on a weekday, you can expect to receive your package the following day
If your order is placed after 1:00 p.m., you can always expect 1-3 business day delivery when you shop at Andcopenhagen.dk, unless a different delivery time is stated.
When you shop with us, you will receive free shipping to an optional GLS PakkeShop with purchases over DKK 399!
Other shipping prices to Denmark are
GLS Package Shop - DKK 35
GLS Private Delivery - DKK 49-149
Use this text to answer questions in as much detail as possible for your customers.
Return
You can always return your products via our return portal . A shipping cost of NOK 42 will be deducted from your return amount when we refund your money.
Once we have received your return package, we will process it as quickly as possible. No later than 14 days after receipt. You will receive an email on the day we process the return package and if your return order meets the conditions for return, we will make sure to refund your purchase amount to the same account you used for the purchase. It may take 2-3 bank days before the amount is in your account.
Exchange and gifts
If you want to exchange for another item, we recommend that you "buy" the item in the shop to ensure that your size is reserved.
1. Buy a new item
2. Send "old" item back
3. As soon as we receive the return package, we return both the amount for the item and the shipping amount.
You can also just send it back and enclose a note in the package, where you write which style and size you want instead.
Write in the comment field that it is a gift, as well as the date when it must be given.
The exchange period is 14 days from the date you give the gift.